E-PORTAL : PT 8.55 Add To Favourites is not working (Doc ID 2218678.1)

Last updated on DECEMBER 29, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

 

The menu options for Add and Edit favourites appear but do not work.
Can make it work by changing branding, but advised not to as could impact performance.

ENVIRONMENT
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8.55.xx
CS 9.2

ERROR
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"This page can't be added as a favourite, because it is not registered in this portal. (95,5500). Contact your portal administrator"

STEPS
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The issue can be reproduced at will with the following steps:

1. Please set the 'Default Branding Theme' to 'DEFAULT_THEME_FLUID', 'Theme Style Type' to 'Classic (DarkBlue)', 'Default Style Sheet Name' to 'PSSTYLEDEF'.
2. Please access navigator switch to the classic home page after login again.
3. 'Campus Community' -> 'Personal Information' -> 'Add/Update a Person' to show the persion page.
4. Using menu pagelet, expand the 'My Favorites', then click 'Add to Favorites', it should pop-up the dialog.

Cause

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