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E-SES: Remote Search Group Does Not Return Any Results at All in Applications That Still Use Classic Mode Pages (Doc ID 2218832.1)

Last updated on JUNE 17, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

We have Interaction hub on PeopleTools 8.55.11. It is connected to HRMS and FSCM, both have PT 8.55 and are 9.2.
We imported the HR index to Interaction Hub application using remote search group concept.
After doing that when we try to search the HR content from Interaction Hub global search, we are getting the following error:

 

The Remote Search is working perfectly fine for FSCM.

We checked the configuration and everything seems to be correct, why is that happening?

Cause

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