Email Containing Merged Fields Are Encoded In HTML

(Doc ID 2222279.1)

Last updated on JUNE 08, 2017

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Merged fields containing characters such as "@" and space are encoded in the email.

1) Open the Dialog and go to “Link Report”
2) Click on View URL
3) It will open a link
4) Enter first name and email as mentioned below. ( They should be space in between the first name)
First Name like "Mary Ane Joe"
Email address like "rnpeaul@depaul.com
5) Click on Submit button.
6) Blank side in “First Name” turn into “%20” and for email address “@” sign into “%40”.

This same issue can reproduce on Email Template as well.



Cause

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