EMM: Service Request Wizard Request Type Incorrect (Doc ID 2223088.1)

Last updated on JANUARY 13, 2017

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

 DESCRIPTION
===========
When user use the Service Request Wizard to create service request, in the Request Type list, the Type and the actual items are not in sync.

REPLICATION STEPS
=================
Looks like this issue is caused by the internal structure of ComponentWM_ADD_WR_WIZARD. In page WM_WR_SUMMARY_WIZ there's a drop-down list box with Field WM_WR_WRK.TREE_NODE. This field is using WM_PRB_LVL_VW as prompt table.
Since WM_PRB_LVL_VW has over 100K rows, way over the 300 row limit for drop-down list, the page generate the error (in the Request Type list, the Type and the actual items are not in sync). In a clone of WM_PRB_LVL_VW with 299 rows as the prompt table and the warning is gone.

Cause

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