From Admin Extended Absence Page Comments Are Not Showing On The HTML Email Approval When Absence Is Pushed Back (Doc ID 2223841.1)

Last updated on JANUARY 23, 2017

Applies to:

PeopleSoft Enterprise HCM Absence Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

From Extended Absence page push back comment from second level approver is not printed on HTML email sent to first level manager. When the second level approver is an Admin.

STEPS:
The issue can be reproduced at will with the following steps:
1. Login as employee and apply absence with comments.
2. First level manager approves absence via HTML email.
3. 2nd level approver/admin pushback request with comments from Admin Extended Absence.
4. 1st level manager receive email with no pushback comments from 2nd level approver.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms