Gateway Search Tips Displays HTML Text (Doc ID 2223988.1)

Last updated on JANUARY 17, 2017

Applies to:

PeopleSoft Enterprise HCM Candidate Gateway - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Other Issue with Candidate Gateway
PT Version: 8.55.05

ACTUAL BEHAVIOR
---------------
When navigating to the gateway, the main page shows a field for the keywords, behind this field, a hyperlink give access to the search tips.
When clicking this hyperlink, the message box displayed shows HTML tags.

EXPECTED BEHAVIOR
-----------------------
Applicants see text that is hard to read due to the mixture of text and html tags. Expect text to be shown instead of HTML tags.

STEPS
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The issue can be reproduced at will with the following steps:
1.) Open Peoplesoft (i.e. as PS)
2.) Navigate to "Careers" (cref in root folder)
3.) Click on on the link "Search Tips" (Hyperlink after "Keywords" search field)
4.) Messagebox with HTML tags is displayed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Applicants see text that is hard to read due to the mixture of text and html tags. Damage to the image of the company

Cause

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