My Oracle Support Banner

Few Employees Are Not Showing Up In The Company Directory Tree Build resulting in Node Not Found (92,3209) error (Doc ID 2224291.1)

Last updated on JUNE 27, 2018

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Other - Company Directory/ Org Chart Viewer

When attempting to run the Job Tree Builder AE for Access Type = 6,
the following error occurs.

ERROR
-----------------------
When running the Company Directory for a small subset, all employees are showing up in the Company Directory. When running for all the employees, then we get an error message Parent Node 7008573XXXX000000000 not found for child node 6002149XXXX000000000 (1000,1551)

Node Not Found (92,3209).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate: Setup HCM > Common Definitions > Org Chart Viewer > Tree Builder Process
2. Set Access Type = 6
3. Submit AE Process
4. Process Ends with the error as above

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run Job Tree Builder process to completion and they are moving to production.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.