CRM 9.2 Event Clone Issue In OLM - Event Gets Deleted When Prior Cloning Is Not Saved (Doc ID 2224390.1)

Last updated on JANUARY 18, 2017

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


OLM Event

There are 2 existing events (Event 1 and Event 2). Event 1 will be initiated to be cloned as Event 3, but will not be saved. Event 2 will be searched and opened instead. However, opening Event 2 (same happens when opening other existing events) will keep on displaying the initiated cloned Event 3 (not saved) with the message "Event created as a result of cloning.".

When the Event 3 is saved, following results are observed:
1. Event 1 row still exists. This can still be searched online.
2. Event 2 row no longer exists. Cannot be searched online.
3. Event 3 shows NULL ROW_ADDED_DTTM, ROW_ADDED_OPRID. Cannot be searched online.

Event 2 and Event 3 should appear when searched online.


Cause

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