Mass Service Indicator Assign Job, ADXSRVC, Is Not Working - First Process, SCC_SI_RELS, in the Job Set is Going to No Success. (Doc ID 2225303.1)

Last updated on JANUARY 24, 2017

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9 to 9 [Release 9]
Information in this document applies to any platform.

Symptoms

When attempting to run the Mass Service Indicator Assign Job - ADXSRVC, the following error occurs.

ERROR
-----------------------
Error retrieving the Pop Select Tool from the database, Tool ID = 0 (14015,10) SCC_POP_SELECT.MODEL.PopToolFactory.OnExecute Name:GetTool PCPC:636 Statement:10
Called from:SCC_POP_SELECT.MODEL.PopSelectFacade.OnExecute Name:PopSelectFacade Statement:7
Called from:SCC_SI_RELS.MAIN.GBL.default.1900-01-01.PopSel.OnExecute Statement:1

Process 17633818 ABENDED at Step SCC_SI_RELS.MAIN.PopSel (PeopleCode) -- RC = 8 (108,524)

Process %s ABENDED at Step %s.%s.%s (Action %s) -- RC = %s

PSAESRV completed service request at 11.21.43 2017-01-16


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Campus Community > Service Indicators (Student) > Mass Assign.
2. Run process.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run this process and assign service indicators.

Cause

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