GSS Reporting Change HTML Email Is Not Triggering For Non-English Users (Doc ID 2225719.1)

Last updated on JANUARY 22, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Workflow

ACTUAL BEHAVIOR
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Reporting Change transaction is not triggering a HTML email for Non-English Users.

EXPECTED BEHAVIOR
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Reporting Change transaction should be triggering a HTML email for Non-English Users in a similar way as English users.

STEPS
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The issue can be reproduced at will with the following steps:
1. Enable HTML email for GSSReportingChange.
2. Set your email to New supervisor.
3. Log in as Manager with English language and change your reportees to New Supervisor that has your emailID configured.
4. You have to receive approval email, If not then SMTP issue/HTML email not configured.
Don't Proceed to step 5 unless you receive approval email.
5. Now, Login as the same Manager with French Language and change your reportees to New Supervisor that has your emailID configured.
6. You will not receive approval email.

Cause

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