Approval Via Email Error - Optimistic Lock Exception (Doc ID 2225803.1)

Last updated on JANUARY 23, 2017

Applies to:

PeopleSoft Enterprise HCM Absence Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Approval Framework

Approval Via Email Error


Some of user(Approving Manager) are getting email with error below:
The system was unable to process your approval response.
During the processing of your approval response, an error was encountered. The specific error is listed below. Please contact your system administrator to investigate this issue.


ERROR
-----------------------

Optimistic lock exception at %1. Please refresh the page try the same operation again. (18081,1009) EOAW_CORE.Utils.OnExecute Name:ThrowOptimisticLockException PCPC:26300 Statement:616 Called from:EOAW_CORE.ENGINE.Thread.OnExecute Name:Approve Statement:346 Called from:EOAW_CORE.ENGINE.StageInst.OnExecute Name:UpdateApprove Statement:279 Called from:EOAW_CORE.ENGINE.StageInst.OnExecute Name:Approve Statement:521 Called from:EOAW_CORE.ENGINE.AppInst.OnExecute Name:ApproveByThread Statement:537 Called from:EOAW_CORE.ENGINE.AppInst.OnExecute Name:ApproveByRowSet Statement:526 Called from:E



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as Manager
2. Try to approve leave request at the time the EOAWEMC process is running
3. Observe the error generated in the email

Cause

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