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E-PIA: Blank Screen Instead Of Signon Screen After PSQuery Timeout (Doc ID 2226013.1)

Last updated on FEBRUARY 04, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
---------------
The issue is that PSQuery run through Query Manager display a white screen instead of the signon page when timeout is exceeded.
 
 
ENVIRONMENT
---------------
Application & Version: PT 8.54.08
Bundle/Patch: HCM 9.2
Environment: QA
 
STEPS
---------------
The issue can be reproduced with the following steps:
1. Reporting Tools > Query > Query Manager
2. Search By =
3. Edit > Run
 
IMPACT
---------------
Significance to business operation is medium.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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