Last updated on MAY 11, 2017
Applies to:
PeopleSoft Enterprise PT PeopleTools - Version 8.52 and laterPeopleSoft Enterprise SCM eProcurement - Version 9.1 to 9.1 [Release 9]
PeopleSoft Enterprise SCM Purchasing - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.
Symptoms
PeopleSoft Email Approvals - Email Formatting on Mobile Devices
After setting up the PeopleSoft EMC approvals, The emails gets triggered from the system, shows up fine on Microsoft Outlook, but on the mobile devices ( iphone, Android etc) the display order of the PO Detail and links is in a different order.
It also been found that the footer of the email is shown at the top, whereas the actual contents is placed at the bottom resulting in users clicking on the wrong link to get the approvals.
The issue can be reproduced at will with the following steps:
1. Configure EMC Email Approvals.
2. Originate a Purchase Order transaction requiring Approval.
3. Note that the formatting of the resulting Approval Notification emails in Microsoft Outlook differs from the format displayed on mobile devices, including iPhones, and Androids.
Cause
Sign In with your My Oracle Support account |
|
Don't have a My Oracle Support account? Click to get started |
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms