E-AWE: PeopleSoft Email Approvals - Email Formatting On Mobile Devices in 9.1 Applications

(Doc ID 2226455.1)

Last updated on MAY 11, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.52 and later
PeopleSoft Enterprise SCM eProcurement - Version 9.1 to 9.1 [Release 9]
PeopleSoft Enterprise SCM Purchasing - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

PeopleSoft Email Approvals - Email Formatting on Mobile Devices
After setting up the PeopleSoft EMC approvals, The emails gets triggered from the system, shows up fine on Microsoft Outlook, but on the mobile devices ( iphone, Android etc) the display order of the PO Detail and links is in a different order. 
It also been found that the footer of the email is shown at the top, whereas the actual contents is placed at the bottom resulting in users clicking on the wrong link to get the approvals.

The issue can be reproduced at will with the following steps:
1. Configure EMC Email Approvals.
2. Originate a Purchase Order transaction requiring Approval.
3. Note that the formatting of the resulting Approval Notification emails in Microsoft Outlook differs from the format displayed on mobile devices, including iPhones, and Androids.

Cause

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