E-PB: ELM 9.20 Hosted PeopleBooks Help Page for "Install Defaults > Dashboard" Returns a "404", "We're sorry, the Topic you requested was not found" (Doc ID 2226483.1)

Last updated on JANUARY 26, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 to 8.55 [Release 8.4]
Information in this document applies to any platform.

Symptoms

Issue Statement:
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Customer is using the Oracle Hosted PeopleBooks Help Link URL for PeopleTools 8.55 and ELM 9.20.

A user logs into PIA, and navigates to Set up ELM > Install Defaults > Dashboard. 

When he clicks on the Help button he receives the error message below.

We're sorry, the Topic you requested was not found.
We have recorded this error (404) to help us fix the problem.

Environment
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PT 8.55, ELM 9.20

Error Message:
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We're sorry, the Topic you requested was not found.
We have recorded this error (404) to help us fix the problem.


Steps To Reproduce:
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1. Set up PeopleBooks and help link
2. Log into PIA, navigate to the above page and press help link.


Cause

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