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Service Type Defaults from Previous Line When Adding Multi-Resource Service (Doc ID 2227440.1)

Last updated on OCTOBER 02, 2018

Applies to:

PeopleSoft Enterprise SCM Services Procurement - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

FSCM 9.2 Image 12 Tools: 8.54 Environment Affected:Test

Issue: Service Type defaults from previous Line when Adding Multi-Resource Service

Steps to Reproduce the Issue:
1. Log in with ID- YSANCHEZ.
2. Select YSANCHEZ as requester and click OK
3. Create a request for service Resource. Click on Resource.
4. Click on Add.
5. For Service Method-Resource, Service Type is ADMIN(as per setup) populating correctly.
Here is a proof from setup page-
Service Type=ADMIN is for Service Method Resource.
6. But if you add another Requisition Line with Service Method Multi-Resource the value from Service Method Resource is populating as a default.
Now if you select the Service Type dropdown you will not get Service Type=100001 under Service Method Multi-Resource.
So the expectation is when we add another requisition line with Service Method as Multi-Resource the value from first requisition line(Service Method as Resource) should not be populate as default.
 
Actual Result: Service Type defaults from previous Line when Adding Multi-Resource Service

Expected Result: So the expectation is when we add another requisition line with Service Method as Multi-Resource the value from first requisition line(Service Method as Resource) should not be populate as default.
 

Cause

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In this Document
Symptoms
Cause
Solution
References


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