Service Type Defaults from Previous Line When Adding Multi-Resource Service (Doc ID 2227440.1)

Last updated on JANUARY 04, 2021

Applies to:

Symptoms

Issue: Service Type defaults from previous Line when Adding Multi-Resource Service

Steps to Reproduce the Issue:
1. Log in as User A.
2. Select User A as requester and click OK
3. Create a request for service Resource. Click on Resource.
4. Click on Add.
5. For Service Method-Resource, Service Type is ADMIN populating correctly.
Here is a proof from setup page-
Service Type=ADMIN is for Service Method Resource.
6. But if you add another Requisition Line with Service Method Multi-Resource the value from Service Method Resource is populating as a default.
Now if you select the Service Type dropdown you will not get Service Type=100XX1 under Service Method Multi-Resource.
So the expectation is when user adds another requisition line with Service Method as Multi-Resource the value from first requisition line(Service Method as Resource) should not be populate as default.
 
Actual Result: Service Type defaults from previous Line when Adding Multi-Resource Service

Expected Result: So the expectation is when user adds another requisition line with Service Method as Multi-Resource the value from first requisition line(Service Method as Resource) should not be populate as default.
 

Cause

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