Contributor Relations Work Experience Cannot Add or Upload an Attachment (Doc ID 2227680.1)

Last updated on JANUARY 27, 2017

Applies to:

PeopleSoft Enterprise CS Contributor Relations - Version 9 and later
Information in this document applies to any platform.

Symptoms

When attempting to add an attachment to the Work Experience page, the following error occurs.

ERROR
-----------------------
AddAttachment failed: Cannot locate destination system for ftp (137,8)

The AddAttachment() call failed because this system was unable to
connect to the target file server specified in the ftp parameters.  Make sure
the file server is running, connected to the network, and can be ping'd from the
application server.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Contributor Relations > Constituent Information > People > Relationships > Work Experience.
2. Try to upload a file as an attachment on this page.
3. Get error upon saving.

BUSINESS IMPACT
-----------------------------
The issue has the following business impact:
Due to this issue, users cannot use the attachment functionality on this page.

Cause

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