E-CRM: The Job RB_TSK_DMN Running To 'No Success' Due To Auto Number Failure (Doc ID 2228106.1)

Last updated on JANUARY 30, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Job RB_TSK_DMN is failing from time to time with the following error message:

Job RB_TSK_DMN is failing from time to time with the following error message:

Fatal SQL Error occurred(2,125) FUNCLIB_AUTONUM.LAST_AUTO_NBR.FieldFormula
Name: assign_auto_number PCPC:4247 Statement:74 Called from:
FUNCLIB_RI.INTERACTION_FUNC.FieldFormula Name: GetNextInteractionID
Statement: 89 Called from : FUNCLIB_RI.INTERACTION_FUNC.FieldFormulaName:
ri_inteeract_rec_saveprechg Statement:94 Called from:
RI_INTERACTION.GBL.RI_INTERACTION.SavePreChange Statement:1

Cause

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