Advisee Notification Hyper-links To An Incorrect Location. (Doc ID 2228476.1)

Last updated on JANUARY 30, 2017

Applies to:

PeopleSoft Enterprise CS Academic Advisement - Version 9 and later
Information in this document applies to any platform.

Symptoms

On PeopleSoft Enterprise Campus Solutions, Academic Advisement, Academic Advisement Self Service

ACTUAL BEHAVIOR
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Advisee Notification hyperlinks links to an incorrect location. An adviser can notify an advisee when a new note is created. This 'Notify Advisee' functionality sends an email to the advisee in question, which contains a hyperlink to the Advising note in PeopleSoft. However, the note that is sent to the advisee is actually linking to the administrator page, where the adviser sets up the note. rather than the advisee's version of the same page.

EXPECTED BEHAVIOR
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Expect the hyperlink sent in the email to direct the student to the self-service advisee page.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log on as a faculty advisor and create a note for an advisee (an assignee with an email address that can be retrieved).
2. On the note, click the Notify button.
3. Log into the student's email and click the link provided to the note. The student does not have access to the page.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, the notification sent by the advisor alerts the student to an update, but the student must log into self-service and navigate to the correct page to see the note, rather than just using the link provided in the email. The incorrect routing may cause the student to question the error returned (security access) or question whether the email was sent in error.

Cause

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