EEX 9.1+: EX_DATA_LOAD Process Running to Error With Process Request Showing Status of 'INITIATED' or 'PROCESSING' After Upgrading to Tools 8.55.12 (Doc ID 2229020.1)

Last updated on APRIL 10, 2017

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

9.1, 9.2 - Tools 8.55.12 and Tools 8.55.13

EX_DATA_LOAD Running to the following error and cant load any VISA files after tools upgrade to 8.55.12

ERROR :
-----------

File Load In Process for c:\temp\VISA.txt (10503,286)

The value of EX_VIS4_02_FLO.VS_DAYS_RENTED is '471575 ', which is longer than EX_VISA02_TA1.VS_DAYS_RENTED. (15,78)


STEPS :
----------
The issue can be reproduced at will with the following steps:
1. Navigate to Travel and expenses > Load external data sources and load any VISA file and note that the process will run to error.
2. Click on the details and message log " Process Request shows status of 'INITIATED' or 'PROCESSING' but no longer running" is displayed.
3. Click on view log/trace and the above Error message is displayed.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot load any VISA files after upgrading on Tools 8.55.12 or Tools 8.55.13

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms