Error applying PUM Image 20 "the instance does not exist in the database:PSPRSM_HOMEPAGETILE" copy to file failed (257,109) (Doc ID 2229034.1)

Last updated on JANUARY 31, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, PUM Image 20 HR Maintenance

When attempting to apply the change package to 'Get Current' from HCM PUM Image 20, the following error occurs:

ERROR
-----------------------
Error: the instance does not exist in the database:PSPRSM_HOMEPAGETILE ( PORTAL_NAME = EMPLOYEE )( PORTAL_REFTYPE = C )( PORTAL_OBJNAME = HC_HR_SELF_SERVICE_GBL )( PORTAL_OBJNAME_PGT = HC_TRW_SS_STMT_FLU_GBL ) (257,368)
Message Set Number: 257
Message Number: 368
Message Reason: Error: the instance does not exist in the database:PSPRSM_HOMEPAGETILE ( PORTAL_NAME = EMPLOYEE )( PORTAL_REFTYPE = C )( PORTAL_OBJNAME = HC_HR_SELF_SERVICE_GBL )( PORTAL_OBJNAME_PGT = HC_TRW_SS_STMT_FLU_GBL ) (257,368)
Copy To File failed (257,109)
Message Set Number: 257
Message Number: 109
Message Reason: Copy To File failed (257,109)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Created a demo database and environment using the download from E-delivery, which was Image 16 and Tools 8.55
2. Downloaded the upgrade image for VBox and installed that
3. Downloaded PUM 18 and installed that
4. Created an upgrade package in PUM 18 with the upgrade image as the source and applied it and the RFU's to the demo created in #1
5. Created a change package in PUM 18 to apply the update of PUM 18 with PUM 18 as the source and the copy of production as the target. Experience the error on change assistant task ''Copying ADS-MO Project To File'

Cause

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