Similar Solution on Employee Self Service displays with "role = Option" (Doc ID 2230242.1)

Last updated on FEBRUARY 20, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Similar Solution on Employee Self Service displays with "role = option".

Steps to Reproduce:

1. Open an existing ITHD1 solution under Main Menu > Solutions > Search Solutions.
2. Go to Related Actions tab and do a Relate an Existing Solution.
3. Pick a solution id under the same setid and set Solution Relationship Type = Similar and save.
4. Rerun Schedule Search Index for CR_GBL_SOLUTION_FULL, navigate to Main Menu > PeopleTools > Search Framework > Administration > Schedule Search Index
5. Click Run
6. Select PTSF_GENFEED and Click Ok
7. Go to Process Monitor, make sure the PTSF_GENFEED process goes to Success | Posted.
8. Go to Self Service and search for the solution opened in # 1.
9. Open it and notice the similar solution displayed on the right hand side
box. It is displayed with "role="option".



Cause

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