Last updated on FEBRUARY 20, 2017
Applies to:PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
When a task is opened from Case Task tab, this opens the task page ok but going back to Case from History dropdown does not default back to Case Task tab but Main Case page.
Steps to Reproduce:
1. Open a Helpdesk Case
2. Go to Task tab
3. Open existing task
4. From the task page, click History dropdown and select the Case # to go
back to case
5. Main Case page is shown and not Case Task tab
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms