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Task Page Back to Case using History dropdown Does Not Default to Case Task tab (Doc ID 2230259.1)

Last updated on FEBRUARY 04, 2019

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


When a task is opened from Case Task tab, this opens the task page ok but going back to Case from History dropdown does not default back to Case Task tab but Main Case page.

Steps to Reproduce:

1. Open a Helpdesk Case
2. Go to Task tab
3. Open existing task
4. From the task page, click History dropdown and select the Case # to go
back to case
5. Main Case page is shown and not Case Task tab




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