Task Page Back to Case using History dropdown Does Not Default to Case Task tab (Doc ID 2230259.1)

Last updated on FEBRUARY 20, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When a task is opened from Case Task tab, this opens the task page ok but going back to Case from History dropdown does not default back to Case Task tab but Main Case page.

Steps to Reproduce:

1. Open a Helpdesk Case
2. Go to Task tab
3. Open existing task
4. From the task page, click History dropdown and select the Case # to go
back to case
5. Main Case page is shown and not Case Task tab


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms