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Catalog Import Of AICC Course - French Characters Aren't Importing Correctly (Doc ID 2230281.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 and later
Information in this document applies to any platform.


PeopleSoft 9.2 ELM Catalog Import of AICC course - French characters aren't importing correctly

French characters are not displayed correctly when an AICC course is imported into the catalog. In the following example: "Mieux comprendre la diversité au travail", it should show as "diversité".

French characters should also display as they were in the imported fields

The issue can be reproduced at will with the following steps:
1. Navigate to the Catalog Import page
2.Add a new value
3.Select the Default Type of AICC:
4.Select the template EDC Course Upload Template
5.Click the Load Files button to kick off the LM_CT_LOAD application engine to load the AICC files to ELM:
6. Refresh button appears and a link to Go to Process Monitor. Hit Refresh until the process completes:see the screen shot below
7.Navigate to Enterprise Learning > Catalog > Maintain Classes, search for the pending class and see the Classname , it shows incorrect characters




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