Catalog Import Of AICC Course - French Characters Aren't Importing Correctly (Doc ID 2230281.1)

Last updated on FEBRUARY 03, 2017

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


PeopleSoft 9.2 ELM Catalog Import of AICC course - French characters aren't importing correctly

French characters are not displayed correctly when an AICC course is imported into the catalog. In the following example: "Mieux comprendre la diversité au travail", it should show as "diversité".

EXPECTED BEHAVIOR
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French characters should also display as they were in the imported fields

REPLICATION STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to the Catalog Import page
2.Add a new value
3.Select the Default Type of AICC:
4.Select the template EDC Course Upload Template
5.Click the Load Files button to kick off the LM_CT_LOAD application engine to load the AICC files to ELM:
6. Refresh button appears and a link to Go to Process Monitor. Hit Refresh until the process completes:see the screen shot below
7.Navigate to Enterprise Learning > Catalog > Maintain Classes, search for the pending class and see the Classname , it shows incorrect characters


Cause

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