My Oracle Support Banner

eBen Self Service Detail Pages - Phone/ext Hidden Excluding Extension On Plan Type ID 40 (Doc ID 2231292.1)

Last updated on JUNE 18, 2018

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On eBenefits W3EB pages, phone #s and extension fields are on the page, but they are hidden, EXCEPT for the Savings plan page, where the extension text is visible


STEPS
-----------------------
1. locate a 401(k) plan where the plan provider has a phone # and extension on their record.
2. Locate an employee who has an active election in the 401(k) pln
3. log in to eBenefits self-service
4. go to Benefits Summary.
5. click on the 401(k) plan link on the Summary page
6. Review the page - what fields are visible? e.g. is the Phone # visible? Is the extension visible?


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.