360 Degree View Error: "Class Row method GetRowset scroll HD_360_EMP_WRK is invalid. (2,270)" (Doc ID 2231635.1)

Last updated on JULY 21, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, 360 Degree View

360 degree View Error

 

ISSUE

----------------
HD_360_REQUEST_SYNC service operation between HCM 9.2 and CRM 9.2 are set up using Version_2 on both sides.   Users get error when accessing the HRHD 360 degree view page.


Environment details:
CRM 9.2, Peopletools 8.54 PUM 10
HCM 9.2, Peopletools 8.55 PUM 20


ERROR
-----------------------
"Class Row method GetRowset scroll HD_360_EMP_WRK is invalid. (2,270)"


STEPS
-----------------------

1. Activate integration between CRM and HCM
2. Access the 360 degree view page



Cause

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