Dialog Performance Forecast Report - Errors In Overall Open Rate Percentage Calculation (Doc ID 2231863.1)

Last updated on AUGUST 09, 2017

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Reports

ACTUAL BEHAVIOR
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Open Rate percentage calculation is not accurate in the Dialog Performance Forecast Report



STEPS
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The issue can be reproduced at will with the following steps:
1. Create 2 audiences (Marketing - Manage Audience).
2. Create an email document (Marketing - Document Designer)
3. Create a dialog adding the document and the two audiences (Marketing - Dialog Designer)
4. Make it live
5. When emails are received click and download images for both audiences.
6. Now generate Dialog performance report (Marketing - Interactive Reports).
7. Look for the Open Rate % for ALL_AUDIENCES



Cause

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