E-AWE: Image Catalog broken in PeopleSoft applications (Doc ID 2232703.1)

Last updated on JUNE 09, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms


Image Catalog broken in CS9.2 PI4, HCM9.2 PI22, and FSCM9.2 PI22


ERROR
-----------------------
"Unable to get image extents for EOAWAPPROVALS. (2,820) PTPP_SCIMGBRSWK.PTPP_SCWIDTH_HT.RowInit PCPC:223 Statement:4

Verify that the image name is correct."

Click ok to get further error:
Error in PeopleCode ScrollSelect processing. (2,213) PTPP_SCIMGSRCWK.PTPP_SCSRCHBTN.FieldChange Name:SearchImages PCPC:867 Statement:19
Called from:PTPP_SCIMGSRCWK.PTPP_SCSRCHBTN.FieldChange Statement:32

A SQL error occurred during processing of the PeopleCode ScrollSelect (or ScrollSelectNew, RowScrollSelect, RowScrollSelectNew) built-in function.

This error may have been described by a preceding message.

Examine the error messages and the PeopleCode program containing the ScrollSelect call to determine the cause of the error.

CLick View 100 and every image after EOAWAPPROVALS is now missing.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Build and start CS9.2 PUM Image 04 - login as PS
2. Navigate PeopleTools -> Portal -> Portal Utilities -> Navigation Collections - click Search.
3. At Maintain Collection open up Override Default Options by clicking the error then click hourglass for "collection Image" - this takes you to Browse Image Catalog - click search and get error:
4. Choose any of results and click edit


Cause

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