E-CRM: Supervisor Desktop Metric - Abandoned Chats Are Not Taken In Consideration (Doc ID 2232900.1)

Last updated on FEBRUARY 13, 2017

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

 Abandoned chats are not take in consideration in Supervisor Desktop Metrics

Cause

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