Company Directory Is Not Working. Missing Several Employees Information. (Doc ID 2234076.1)

Last updated on FEBRUARY 15, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Company Directory is not working. Missing several employees information.

Scheduled the existing company directory process to update the changes like reports-to changes and changes of organization trees etc.

The respective company directory job was scheduled to run everyday. There were no customization to the delivered processes regarding this job.

The direct reports are not showing correct data.Some times the counts are correct some times not. Issue is not specific to any employee and its intermittent

EXPECTED BEHAVIOR
-----------------------
The Direct Reports Count should always show correct value

STEPS
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The issue can be reproduced at will with the following steps:
1. Setup Direct reports build UI for Part posn mgmt supervisor build method
2. Run Direct reports table build, then run Job tree builder
3. Search for a manager and verify direct reports count


Cause

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