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E-IB: " Received fatal alert: handshake_failure" Gateway Error After TLS 1.2 is Enforced (Doc ID 2234361.1)

Last updated on OCTOBER 15, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 to 8.55 [Release 8.4]
Information in this document applies to any platform.


Applies to Tools 8.5x on Linux platform

Sample Environment:
PeopleTools Version: 8.55.11
App Version: FSCM 9.2 PI#20,  TEST environment
LINUX  platform

JAVA version in PS_HOME (for app and prcs domain) is java version "1.7.0_80"
Java(TM) SE Runtime Environment (build 1.7.0_80-b15)
Java HotSpot(TM) 64-Bit Server VM (build 24.80-b11, mixed mode)

WebLogic Server
Initial JDK Version for WLS : JDK 1.7.0_99

Subsequently updated to 1.7.0_131


The site has enforced TLS 1.2 at the web server (by adding java property  as per customer requirement.  However, while loading Gateway Connectors, with the HTTPS URL ,  the site is getting the following error in the App Server log.

PSAPPSRV.5079 (5) [2017-02-04T02:22:45.069 PSFT_ID@<DOMAIN_NAME> (IE 11.0; WIN7) ICPanel] - - - (1) Java exception thrown: Received fatal alert: handshake_failure

The site is also seeing the following error in web server's stdout log :

<[Thread[ExecuteThread: '3' for queue: 'weblogic.socket.Muxer',5,Thread Group for Queue: 'weblogic.socket.Muxer']] SSLENGINE: Exception occurred during SSLEngine.wrap(ByteBuffer,ByteBuffer). Client requested protocol TLSv1 not enabled or not supported

In another scenario, error received was Software caused connection abort: recv failed.


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