ELM 9.2: When Class schedule Updated, the Notifications (LM_INSTR_CALENDAR_UPD_TEXT and LM_LRNR_CALENDAR_UPD) for Instructor and Learners are Not Sent (Doc ID 2234618.1)

Last updated on FEBRUARY 17, 2017

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When class schedule updates, the Notifications (LM_INSTR_CALENDAR_UPD_TEXT and LM_LRNR_CALENDAR_UPD) for Instructor and Learners are being not sent as expected.

 For example, if an Administrator changes the start or end date of the class when click save should trigger notifications to both the instructor(s) and the enrolled learners that something has changed.


Prerequisite Steps:
1.  Setup Administrator's Email Address in Peopletools > Security > User Profile  

Replication Steps:
1. Navigate to Main Menu > Enterprise Learning > Catalog > Maintain Classes and Search for the Active Class which has Enrolled Learners
2. Change  the session Details:  
   2.1 Change the Session time and Save
   2.2 Changed the Date and Save
   2.3 Added new session and Save 
   2.4 Delete the session information and Save
3. Notice that the email is being generated and sent from the Administrators email address.
 

Cause

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