My Oracle Support Banner

External Award Load Detail Component Will not Open for Some Batches (Doc ID 2235685.1)

Last updated on AUGUST 14, 2018

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9 and later
Information in this document applies to any platform.

Symptoms

 On : CS 9 Production

ACTUAL BEHAVIOR
---------------
When attempting to access the External Award Load Detail page, sometimes the page cannot be accessed. The application hangs, as if in an infinite loop.

EXPECTED BEHAVIOR
-----------------------
The page should be able to open in all instances.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Run EA load process such that some records load and some suspend - with the suspended records not all in sequence, but in random sequences throughout the file
2. Fix the conditions causing the suspended records
3. Re-run the load process to load the suspended records
4. Attempt to access EA Load Detail for the most recent process instance

WHAT IS WORKING
------------------------
The page opens in most cases, just not for some batches where there is a gap in the sequence numbers, and no sequence "1"

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.