External Award Load Detail Component Will not Open for Some Batches

(Doc ID 2235685.1)

Last updated on NOVEMBER 14, 2017

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9 and later
Information in this document applies to any platform.


 On : CS 9 Production

When attempting to access the External Award Load Detail page, sometimes the page cannot be accessed. The application hangs, as if in an infinite loop.

The page should be able to open in all instances.

The issue can be reproduced at will with the following steps:
1.Run EA load process such that some records load and some suspend - with the suspended records not all in sequence, but in random sequences throughout the file
2. Fix the conditions causing the suspended records
3. Re-run the load process to load the suspended records
4. Attempt to access EA Load Detail for the most recent process instance

The page opens in most cases, just not for records where there is a gap in the sequence numbers, and no sequence "1"

The issue has the following business impact:
Due to this issue, users have to find other ways to get the information they would normally access from this page


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