My Oracle Support Banner

External Award Load Detail Component Will not Open for Some Batches (Doc ID 2235685.1)

Last updated on AUGUST 14, 2018

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9 and later
Information in this document applies to any platform.


 On : CS 9 Production

When attempting to access the External Award Load Detail page, sometimes the page cannot be accessed. The application hangs, as if in an infinite loop.

The page should be able to open in all instances.

The issue can be reproduced at will with the following steps:
1.Run EA load process such that some records load and some suspend - with the suspended records not all in sequence, but in random sequences throughout the file
2. Fix the conditions causing the suspended records
3. Re-run the load process to load the suspended records
4. Attempt to access EA Load Detail for the most recent process instance

The page opens in most cases, just not for some batches where there is a gap in the sequence numbers, and no sequence "1"



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.