External Award Load Detail Component Will not Open for Some Batches (Doc ID 2235685.1)

Last updated on FEBRUARY 21, 2017

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9 and later
Information in this document applies to any platform.

Symptoms

 On : CS 9 Production

ACTUAL BEHAVIOR
---------------
When attempting to access the External Award Load Detail page, sometimes the page cannot be accessed. The application hangs, as if in an infinite loop.

EXPECTED BEHAVIOR
-----------------------
The page should be able to open in all instances.

STEPS
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The issue can be reproduced at will with the following steps:
1.Run EA load process such that some records load and some suspend - with the suspended records not all in sequence, but in random sequences throughout the file
2. Fix the conditions causing the suspended records
3. Re-run the load process to load the suspended records
4. Attempt to access EA Load Detail for the most recent process instance

WHAT IS WORKING
------------------------
The page opens in most cases, just not for records where there is a gap in the sequence numbers, and no sequence "1"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have to find other ways to get the information they would normally access from this page

Cause

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