File Attachment Server Not Looking To The Main FTP Directory (Doc ID 2236990.1)

Last updated on FEBRUARY 23, 2017

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, PO Dispatching

PO dispatch email process failing with Remote file not found error message

Email process to dispatch PO's is failing for most of our business units starting yesterday afternoon 12 PM in our PRODUCTION environment with below error message


Attachment failed to download. (18036,10014) File not found. (18036,10012)
Process 7080106 ABENDED at Step B_PO_EMAIL.Section2.Step01 (PeopleCode) -- RC = 20


ERROR
-----------------------
PSCurlFileTransferSession: Download : File Transfer Failed : FTP library Error code : 78 - Remote file not found

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run the Email process to dispatch PO'
2. Process will abend

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

Cause

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