Life Events Is Missing A Document Approval Request Email If Submitted More Than Once (Doc ID 2237178.1)

Last updated on FEBRUARY 27, 2017

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

In Self service, Life Events is missing a Document Approval Request Email when it is submitted for the second time
 
STEPS
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The issue can be reproduced at will with the following steps:

Sign in as employee - created the LE, added attachment, submitted for approval - Email is triggered
Sign in as admin - received the email, deleted the LE from the Manage Delegation
Sign in as employee - created the LE with a different date, added attachment and submitted for approval
- No Email is Triggered

Cause

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