E-AWE: Fluid Approvals Press Tile Results in 'You have no pending approvals at this time' Even Though Transaction Page Shows Approval Pending (Doc ID 2238870.1)

Last updated on MARCH 26, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
PeopleSoft Enterprise FIN Payables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : PT 8.55.10, FSCM 9.2 Pi 021, Fluid Approval for Voucher Approval

Base Level FSCM 9.2 PUM 021. Attempt to use Page Composer Fluid Approvals.  After Voucher is submitted, Approver pressing the Approvals Tile sees message 'You have no pending approvals at this time'. However, review of the transaction from Administer Approvals, shows that there is a Voucher Pending Approval for this User.

Expectation is that the Pending Approvals will show up by Pressing the Approval Tile.

The issue can be reproduced at will with the following steps:

1. Implement change package taking 'All Updates Not Installed' from FSCM 9.2 Pi 021.
2. Submit Voucher for Approval.
3. Log in as Approver.
4. Press Approvals Tile
5. Observe Result of 'You have no pending approvals at this time'



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms