E-SEC/PORTAL : Unable to access the Image Icon in RTE Tool bar

(Doc ID 2239885.1)

Last updated on MARCH 02, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
Information in this document applies to any platform.

Symptoms

Accessing the image icon (Rich Text Editor/RTE) in Posting Information page/Forgot My Password Email Text shows the following error

ERROR
-----------------------
You are not authorized to access the component (40,20)

ENVIRONMENT
-------------------
8.5x.xx
HCM 9.1

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Navigate to Main Menu > recruiting > Search Job Opening and search a job opening
2) Navigate to Job Posting tab under Details tab and click on add job posting. Now in the Posting Information page click on image icon.
It would show error "You are not authorized to access the component (40,20)."
(or)

3) Navigate to PeopleTools > security > password configuration > Forgot My Password Email Text
4) Click on image icon and it would show error "You are not authorized to access the component (40,20)."

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms