OLM TEMPLATE SETUP GIVES ERROR WHEN SAVE: PAGETEMPLATE_NoBody Tag=Missing "psfttag body" tag (18136, 3212)

(Doc ID 2240049.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Dialog

Error: TEMPLATE DOES NOT SAVE WITH HTML CONTENT - CRM9.2

Getting an error when trying to define a template in On-line Marketing.

ERROR
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PAGETEMPLATE_NoBody Tag=Missing "psfttag body" tag (18136, 3212)



STEPS
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The issue can be reproduced at will with the following steps:
1. Set up CRM > Product Related > Online Marketing > Template setup
2. Add a new value
3. Select the SET ID, give a Template ID, click Add
4. Give a Name, a URL, then click Save

Pre-requisite:
Html file used as template should be present in location: <DES SERVER>\servers\crm\tmp\_WL_user\crm\ey3pw9\war\Sample\SA\templates in DES server.

Cause

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