'Page data is inconsistent with database' Error When Moving My Planner Course into a Term (Doc ID 2241013.1)

Last updated on MARCH 06, 2017

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9 and later
Information in this document applies to any platform.

Symptoms

On : 9 version, Student Records Self Service Planner

When attempting to move a planned course into a new or different term in My Planner,
the following error occurs.

ERROR
-----------------------
Page data is inconsistent with database.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Use a student with two User ID's. Log in using the first User ID and add a course to the planner at Self Service > Plan > My Planner.
  2. Log out and log in with the user's other User ID.
  3. Navigate to the same page and attempt to move the course to another term and the error occurs.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, student cannot update planner course.

Cause

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