Activity Guide Disappears During Life Event (Doc ID 2241520.1)

Last updated on APRIL 18, 2017

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When an employee accesses a Life Event to change their benefits and gets to the Benefit Enrollment activity (Page: W3EB_ENR_SELECT), the activity guide menu on the left disappears when you push the Select button (W3EB_ENR_PB_WRK.PB_SELECT_EVENT). The main frame continues through and lets you continue with the enrollment activity until you click submit and ok...and then it just takes you back to W3EB_ENR_SELECT, and the activity guide menu continues to be missing and you can't move forward.

An employee workaround is possible by going out of the life event and going back in, but it isn't intuitive.

Cause

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