'0340, EAC5: FETCH-RQRMNT - NO RESULT' Error on the Academic Advisement Report for Some Students (Doc ID 2241789.1)

Last updated on MARCH 08, 2017

Applies to:

PeopleSoft Enterprise CS Academic Advisement - Version 8 and later
Information in this document applies to any platform.

Symptoms

On : Campus Solutions 9.0, Academic Advisement Report

The following error occurs for some students when processing an advisement report.

ERROR
-----------------------
0340, EAC5: FETCH-RQRMNT - NO RESULT, (14600, 340)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Navigate to Academic Advisement > Student Advisement > Request Advisement Report
  2. Create a new request.
  3. Click on "Process Request" to start process.
  4. Error will occur in a pop up window.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create an advisement report for some students.

Cause

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