After Applying HCM 9.2 Image 20 and Running PERSON_BASIC_SYNC, the Emergency Contact Phone (EMERGENCY_CNTCT.PHONE) Is Deleted After Deleting Phone in Campus Solutions (Doc ID 2242361.1)

Last updated on MARCH 15, 2017

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
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After applying HCM 9.2 Image 20 and running service operation PERSON_BASIC_SYNC, the emergency contact phone (EMERGENCY_CNTCT.PHONE) is deleted after deleting personal phone number in CS 9.2.

EXPECTED BEHAVIOR
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When phone number(s) are deleted in CS, the emergency contact phone(s) are not removed in HCM.

STEPS
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The issue can be reproduced at will with the following steps:

1. In CS 9.2, go to Campus Community > Personal Information > Biographical > Addresses/Phones > Phones.
2. Retrieve existing EMPLID with one or more phone types.
3. Delete all phone types and save changes.
4. Verify what data may have changed in HCM 9.2.


Cause

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