After Applying HCM 9.2 Image 20 and Running PERSON_BASIC_SYNC, the Emergency Contact Phone (EMERGENCY_CNTCT.PHONE) Is Deleted After Deleting Phone in Campus Solutions

(Doc ID 2242361.1)

Last updated on OCTOBER 23, 2017

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


After applying HCM 9.2 Image 20 and running service operation PERSON_BASIC_SYNC, the emergency contact phone (EMERGENCY_CNTCT.PHONE) is deleted after deleting personal phone number in CS 9.2.

When phone number(s) are deleted in CS, the emergency contact phone(s) are not removed in HCM.

The issue can be reproduced at will with the following steps:

1. In CS 9.2, go to Campus Community > Personal Information > Biographical > Addresses/Phones > Phones.
2. Retrieve existing EMPLID with one or more phone types.
3. Delete all phone types and save changes.
4. Verify what data may have changed in HCM 9.2.


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