In CS 9.2 Image 4, Service Indicators or Holds That Have End Dates in the Past Are Displayed Under Holds in the Student Center (Doc ID 2242399.1)

Last updated on MARCH 14, 2017

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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In the Student Center of Campus Solutions 9.2 Image 4, expired holds that have end dates in the past are showing up under Holds section.

EXPECTED BEHAVIOR
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Holds with end dates older than current date are not displayed.

STEPS
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The issue can be reproduced at will with the following steps:

1. Identify a student that has old service indicators with an end date prior to today's date.
2. Navigate to Self Service > Student Center.

BUSINESS IMPACT
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The issue has the following business impact:

Due to this issue, students may contact an administrative office to ask why they have holds on their account.

Cause

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