Preparing and sending a document for eSign, the "Sign Order" field is ignored and people are placed in signing order based on how they appear on the screen (Doc ID 2243888.1)

Last updated on MARCH 14, 2017

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

ISSUE:
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Preparing and sending a document for eSign, the "Sign Order" field is ignored and people are placed in signing order based on how they appear on the screen

Replication Steps:
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1. Create a new document
2. Press "Prepare and Route for eSignature"
3. Select "Sign based on Sign Order"
4. Add user on the first row as "Sign Order = 2"
5. Add user on the second row as "Sign Order = 1"
6. Send for Signature.
7. Observe in signing details that User 1 who was specified as "Sign Order= 2" is first recipient.
8. This can also be seen in the Adobe email

Cause

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