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EMM: Work Order Required Date/Times -Time Zone Errors (Doc ID 2243990.1)

Last updated on JULY 21, 2020

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 and later
Information in this document applies to any platform.
*** Currency Check 11/29/2018 ***


Errors persist after installing Bug# 23333635 - EMM: WORK ORDER REQUIRED DATES DON'T CONFORM TO USER TIME ZONE.

When a user enters adds a Work Order in the Maintenance Management module, the auto-populated values for Required Start and End dates, as well as related Scheduled date-time; Requirements date-times etc all conform to the PSFT server location time-zone, and not the user time zone. For off shore users, Europe and Asia especially, this can distort the Required and Scheduled dates-times associated with the Work Order.

This happens even though user time-zones via Regional settings has been set to the appropriate time-zone.

Expected Behavior
When changing the Local Time Zone and then creating a Work Order in Maintenance Management, all dates on the Work Order should conform to the Local Time Zone.

This issue can be replicated by performing the following steps:

1) Navigate to Preferences > Regional Settings. Set the Local Time Zone to China Standard Time. Set Use Local Timezone to YES. Save.
2) Create a Work Order. Check the value of the Required Start and End Dates on the Create page. Click on ADD.
3) On the work Order Tab, check the Required Start Date under the Timetable tab. Link to Work Order History, check the Required start and end dates on the Work Order History pagelet.
4) Tab to Schedules. Check the Required and Schedules Start Dates. Check this also at the Labor Schedules line level.

Business Impact

This is confusing to the user when creating Work Orders in local time zones. It is not always clear where the date issues are occurring on the Work Order when trying to being them into sync with the correct local dates.




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