E-IB Punch Out Not Working In Production - getting error java.net.ConnectException: Connection timed out

(Doc ID 2244255.1)

Last updated on JULY 24, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

Punch Out not working In Production

ErrorLog.html file showing error:

java.net.ConnectException: Connection timed out
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:339)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:200)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:182)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:579)
at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:625)
at sun.security.ssl.SSLSocketImpl.<init>(SSLSocketImpl.java:413)
at sun.security.ssl.SSLSocketFactoryImpl.createSocket(SSLSocketFactoryImpl.java:88)
at psft.pt8.pshttp.https.HttpsClient.doConnect(HttpsClient.java:172)
at sun.net.NetworkClient.openServer(NetworkClient.java:136)
at psft.pt8.pshttp.https.HttpClient.openServer(HttpClient.java:529)
at psft.pt8.pshttp.https.HttpClient.<init>(HttpClient.java:350)
at psft.pt8.pshttp.https.HttpsClient.<init>(HttpsClient.java:76)
at psft.pt8.pshttp.https.HttpsClient.newClient(HttpsClient.java:132)
at psft.pt8.pshttp.https.HttpsClient.newClient(HttpsClient.java:100)
at psft.pt8.pshttp.https.HttpsURLConnection.connect(HttpsURLConnection.java:465)
at psft.pt8.pshttp.https.HttpsURLConnection.getOutputStream(HttpsURLConnection.java:511)
at psft.pt8.pshttp.PSHttp.createOutputStream(PSHttp.java:354)
at psft.pt8.pshttp.PSHttp.send(PSHttp.java:344)
at com.peoplesoft.pt.integrationgateway.targetconnector.HttpTargetConnector.send(HttpTargetConnector.java:806)
at com.peoplesoft.pt.integrationgateway.service.BasicConnectorInvocator.execute(BasicConnectorInvocator.java:131)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms