EBI 9.2: BI_IVCEXT Fails for Invoicing With Courtesy Copy When Language Codes Are Different

(Doc ID 2244349.1)

Last updated on MARCH 17, 2017

Applies to:

PeopleSoft Enterprise SCM Billing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On 9.2 version, when attempting to use the courtesy copy functionality on a Bill with a contact that has a different default language code than the defined on the bill and the Customer on the Bill has a default Customer message that is supposed to display on the invoice, the BI_IVCEXT program fails because of a duplicate insert. The following error occurs:

ERROR
-----------------------
Process 9193363 ABENDED at Step BI_IVCEXT.POPHNOTE.Step20 (SQL) -- RC = 805

REPLICATION STEPS
---------------------
The issue can be reproduced at will with the following steps:

  1. Customer with language code set on the Bill To Address
  2. Customer has standard not for Invoice
  3. Set courtesy copy contact on Invoice with different language code

Cause

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