Users are Logged Out when Searching on the Company Directory Pagelet

(Doc ID 2244401.1)

Last updated on JUNE 30, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Users, without PS Administrator role, are being logged out of the system when trying to access the Company Directory.

ERROR
-----------------------
PSAPPSRV.9437 (298) 1-3930760 13.33.03 0.000047 Cur#2.9437.PSIDEV02 RC=0 Dur=0.000026 COM Stmt=SELECT PTCS_MENUID,PTCS_PNLFLDNAME FROM PSPTCS_MENU_TBL WHERE PORTAL_NAME=:1 AND PORTAL_OBJNAME=:2 AND (PNLNAME=' ' OR PNLNAME = :3) AND PTCS_MENUTYPE=:4
PSAPPSRV.9437 (298) 1-3930761 13.33.03 0.000006 Cur#2.9437.PSIDEV02 RC=0 Dur=0.000000 Bind-1 type=2 length=8 value=EMPLOYEE
PSAPPSRV.9437 (298) 1-3930762 13.33.03 0.000003 Cur#2.9437.PSIDEV02 RC=0 Dur=0.000000 Bind-2 type=2 length=24 value=HC_HRCD_CO_DIRECTORY_GBL
PSAPPSRV.9437 (298) 1-3930763 13.33.03 0.000002 Cur#2.9437.PSIDEV02 RC=0 Dur=0.000000 Bind-3 type=2 length=9 value=HRCD_MAIN
PSAPPSRV.9437 (298) 1-3930764 13.33.03 0.000002 Cur#2.9437.PSIDEV02 RC=0 Dur=0.000000 Bind-4 type=2 length=4 value=FLDM
PSAPPSRV.9437 (298) 1-3930765 13.33.03 0.000686 Cur#2.9437.PSIDEV02 RC=0 Dur=0.000002 Fetch
PSAPPSRV.31166 (25) 1-431312 13.33.16 30.214246 Cur#0.31166.PSIDEV02 RC=0 Dur=0.001080 Destroy Connection Handle=0000000001D16150

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as a User without the PS Administrator role
2. On the HCM Classic Homepage, locate the Company Directory pagelet
3. Enter the Employee Name in Search bar and click the Search, "" rel="nofollow" , button
4. Note the User is Returned to PS Login Page with the message: An error has occurred. You may attempt to sign in again.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the Company Directory pagelet without application crashing.

Changes

 

Cause

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