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E-PIA: On PT 8.55.13 "This Page is no longer available" Error with New Window Functionality (Doc ID 2245365.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.


PT 8.55.13, on New Window, click on Home and making a trip to server throws the error.

Replication Steps.
1) Test this issue on PT 8.55.13
2) Log in as VP1, Go to Main Menu > Customers > Customer Information > General Information. Search and open any customer.
3) Now Click on a “New Window”
4) Now click on “Home” in a new window, Notice that database instance increment got change.
5) Now go to the First window and enter some information on that page and save that page.
6) Now go back to New window and navigate to Main Menu > Customers > Customer Information > General Information. Search and open some new customer.
7) Add some data to name 2 and save the page
8) Now go to the first window and some data to name 2 fields and try to save the page.
9) You will get the error message.

This page is no longer available.
To continue, return to your most recent active page or select one of the navigation icons in the header above.


Scenario 2:

1. Navigate using the nav bar to: Payroll for North America> Employee Pay Data USA>Tax Information>Update Employee Tax Data
2. Choose KU0003 (Jean Parsons) in correct history mode
3. Change Marital Status
4. Click New Window using hyperlink on top right corner
5. Click on Home Icon on new window,
6. Navigate to Employee Self Service fluid home page
7. Choose Personal Details tile, Addresses ¿ change employee¿s address
8. Now go back to first window and change Tax Marital Status back to original and click on Save
9. Error comes us when save

Error Message:

Function 'onReadyState' Error: 'setPSTouchHandlerDoc' is undefined
Error Stack:
ReferenceError: 'setPSTouchHandlerDoc' is undefined
at eval code (eval code:3:1)
at net2.ContentLoader.prototype.processXML
at net2.ContentLoader.prototype.onReadyState
at req.onreadystatechange






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