My Oracle Support Banner

E-PIA: Keyboard 'Insert' Functionality Not Working Properly After Upgrade (Doc ID 2245954.1)

Last updated on DECEMBER 17, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.


On : 8.55 version, PIA Core Technology

Keyboard 'Insert' functionality not working properly since PeopleTools upgrade

Prior to the 8.55 upgrade a user could hit the Insert key on their keyboard and the insert functionality would follow the user from page to page. A scenario of using this was in moving between pages and typing over the existing ID with a new ID (Instead of having to copy and paste the ID or using the delivered 'x' option to blank out the ID field). Now, the insert functionality works when Returning to Search on the same page but as soon as the user moves to a different page either through a tile or the Navigator the Insert key is no longer functional. This happens in all Browser flavors available, namely IE and Chrome, regardless of the user logged in or the page that is being used.

no error codes

The issue can be reproduced at will with the following steps, this example is using the FA pages:

1. Navigate to Assign Awards to a Student: Financial Aid > Awards > Award Processing
2. Hit Insert key on keyboard
3. Enter an ID in the ID field and hit Search
4. After entering page, hit Return to Search and start to type another ID of the initial one. Previously it would write over said ID as intended but now it does not.

The Insert functionality should overwrite the old field value with the new input.

The issue has the following business impact:
Due to this issue, users are slowed down while performing daily tasks because they have to clear the ID field whereas in the previous version that was not necessary.


To implement the solution, please execute the following steps:

1. Return back to the Search page

2. Press Insert key once to turn it off and press it again to turn it back on.

3. Proceed to type over the original data with the new data. = Insert key will now be operational again.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.