Clear Search On My Worklist Search Page Clears The Default Completed = Flag (Doc ID 2246563.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, ERMS-Structured Email Process

ACTUAL BEHAVIOR
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Clear button, clearing the value from the mandatory field , which can be Yes/ No.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to My Worklist
2. Enter Search criteria and click search
3. Click Clear. - "Completed Only" flag is cleared.


EXPECTED BEHAVIOR
-----------------------
Clear button, should not make the Mandatory field search value as Empty., it should ideally set to its default value.

Cause

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